Telemedicine Services

Al Sharq Hospital “Telemedicine Service” is a fine blend of online and inperson consultation for the patients. You can connect with our doctor by staying at home and inquire all about your health related queries.

The doctor will provide the best diagnosis and will treat your condition . You can connect with our doctor via phone and video call as per your convenience. The service is available from Saturday ~ Thursday from 10:00 am ~ 6:00 pm

For appointment please fill this form and Telemedicine Department will get back to you as early as possible.

BOOK YOUR TELEMEDICINE
Gender *
TELEMEDICINE PATIENT CONSENT
  1. I understand that I have chosen to engage in a recorded video/audio consultation with the purpose of assessing and treating my medical condition and/or obtaining general medical advice.
  2. I confirm I understand how video consultation technology will be used and this consultation will not be the same as a direct patient/healthcare provider visit since I will not be in the same room as my healthcare provider.
  3. Since my doctors do not have the opportunity to meet with me face-to-face, they must rely on information provided by me or my onsite healthcare providers. Al Sharq Hospital doctors cannot be responsible for advice, recommendations and/or decisions based on incomplete or inaccurate information provided by me or others.
  4. I understand there are potential risks to this technology, including interruptions, unauthorized access and technical difficulties. I understand that my telemedicine provider (Al Sharq Hospital) or I can discontinue the video consultation if it is felt that the connection is not adequate for the situation and switch to telephonic consultation.
  5. I understand that this service is solely provided by Al Sharq Hospital. My insurer and/or TPA are not directly involved in providing medical consultations and hold no liability for any claim, from any party, arising directly or indirectly from the services provided by Al Sharq Hospital.
  6. I understand that I can ask that the telemedicine exam and/or video conference be stopped at any time and for any reason.
  7. I understand that I may benefit from telehealth, but that results cannot be guaranteed or assured. Additionally, I understand that telemedicine-based services and care may not be as complete as in-person services. I also understand that if the telemedicine physician believes I would be better served by another form of consultation (e.g., in-person services) I will be asked to visit a clinic, hospital, GP, or specialist who can provide such services.
  8. I understand and am aware of the alternative treatment options available to me, and I am choosing to participate in a video consultation. I understand that some parts of the exam involving physical tests may be conducted by individuals at my location at the direction of the consulting healthcare provider.
  9. I understand that the service is not intended for emergency consultations and I am aware that I need to contact local emergency services in case of any doubt. In an emergent consultation, I understand that it is my responsibility to advise my local practitioner and that the telehealth provider’s responsibility will conclude upon the termination of the video conference connection.
  10. I understand that if I have any questions regarding the risks, benefits and alternatives I am able to contact Al Sharq Healthcare support staff for detailed clarification. I understand the information will be provided to me in a language I understand.
    These risks include, but may not be limited to:
    • In rare cases, information transmitted may be insufficient for healthcare decision-making.
    • Disruptions can occur due to failures of electronic equipment or internet connection.
    • In rare cases, a lack of access to full and complete health records may result in adverse drug interaction or other errors.
    • In rare cases, security breaches may occur causing a breach of confidentiality.
  11. I understand that I have a right to access my medical information and copies of medical records in accordance with UAE law. Furthermore, I understand that the laws that protect the confidentiality of my medical information also apply to telemedicine. As such, I understand that the information disclosed by me during the course of my call is generally confidential.
  12. I understand that as per UAE law, I can lodge a complaint against my telehealthcare provider through the following channels:
    a)To Al Sharq Hospital by sending an email to contact.shf@fng.ae
    b)To the Ministry of Health by visiting https://www.mohap.gov.ae
  13. I understand that I have the right to withdraw consent at any time without affecting my right to future care or treatment or risking the loss or withdrawal of any program benefits to which I would otherwise be entitled.
    By checking the box and beginning the video consultation, I certify that:
    • I have read or had this form read and/or had this form explained to me.
    • I fully understand its contents including the risks and benefits of using the service.
    • I have been given ample opportunity to ask questions and that any questions have been answered to my satisfaction.
    • I freely give consent and volunteer to engage in this telemedicine consultation.
    • I authorize Al Sharq Hospital and its doctors to review my medical details, discuss my health with me, and provide treatment advice as necessary.
  14. I understand that the calls may be recorded for quality assurance and training purposes.